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Katharine Giovanni,
acclaimed author,
speaker
and the
world's leading international concierge
training expert, has been
training concierge for over a
decade.
She has traveled around the country
teaching workshops to groups,
individuals, hospitals and corporations.
Katharine
is
one of the founders of the
concierge
industry and is the most sought
out concierge expert in the
world.
To read more
about Katharine,
please
click here
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This
groundbreaking
new book will
teach you how to
act and think
like a
concierge!
Available August 2009
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“If you're looking to learn the
basics of thinking like a concierge
to deliver great customer service,
this straightforward, no-nonsense
easy-to-read book is for you!”
Tony Hsieh,
CEO of Zappos.com
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Click here to read more about it
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To visit our Resource
Directory, please
click here
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