Katharine Giovanni, award winning author, speaker and the world's leading international concierge training expert, has been training concierge for over a decade. She has traveled around the world teaching workshops to groups, individuals, hospitals and corporations. 

Katharine is one of the founders of the concierge industry and is the most sought out concierge expert in the world.

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Reach the pinnacle of customer service by learning how to think and act like a concierge.

Available Now!

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Going Above and Beyond, is an Award-Winning Finalist in the National Best Books 2010 Awards.

“If you're looking to learn the basics of thinking like a concierge to deliver great customer service, this straightforward, no-nonsense easy-to-read book is for you!”  Tony Hsieh, CEO of Zappos.com