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Our information
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Katharine Giovanni,
award winning author,
speaker
and the
world's leading international concierge
training expert, has been
training concierge for over a
decade.
She has traveled around the
world
teaching workshops to groups,
individuals, hospitals and corporations.
Katharine
is
one of the founders of the
concierge
industry and is the most sought
out concierge expert in the
world.
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Reach
the pinnacle of
customer service
by learning how
to think and act
like a
concierge.
Available Now!
Click here
to
read more about
it
Going Above and Beyond,
is an Award-Winning Finalist in the National
Best Books 2010 Awards.
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“If you're looking to learn the
basics of thinking like a concierge
to deliver great customer service,
this straightforward, no-nonsense
easy-to-read book is for you!”
Tony Hsieh,
CEO of Zappos.com
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