Katharine writes both business and inspirational books.  Her new inspirational book will be available in the spring of 2012. If you would like to be notified when it’s available, just subscribe to this website (located on the right). In the meantime, please enjoy Katharine’s  video blog and her other books listed below!

BUSINESS BOOKS

Going Above and Beyond

Reach the pinnacle of customer service by learning how to think and act like a concierge!

Click here for more information.

Going Above and Beyond is the winner of two national book awards including the National Best Books 2010 Awards and the Eric Hoffer Award.

The Concierge Manual, 4the Edition

Industry expert Katharine Giovanni gives you all the tools you need to create a successful concierge, lifestyle management, errand service, or personal assistant company.

In this definitive and popular guide, now in its fourth edition, Giovanni covers the basics of starting a new company—from creating a business plan to handling the day-to-day logistics to developing attention-grabbing marketing materials. PLUS, she packs this valuable resource with sales ideas, marketing tips, sage advice on topics such as insurance, and much more.

To read about The Concierge Manual, please click here

INSPIRATIONAL BOOKS

God, Is That You?

Although this book is currently out-of-print, Katharine still has copies in her office if you wish to purchase it. This book is being updated and expanded and will be included in her new upcoming book due out this spring.

In her inspirational book, Katharine shows you how to tap into your intuitive side. Uplifting and anecdotal in nature, this non-denominational guide teaches people how to listen to their inner voice by offering examples of how to receive answers back in real words and sentences. It challenges people to listen to their inner voice in their everyday lives.

Outlining a simple, easy-to-learn technique, this book stresses that anyone can listen to their inner voice. For those seeking clear and understandable answers, this book offers real-world examples of how to have a more personal relationship with your inner voice.

Please note that Katharine calls her inner voice God because she is comfortable with it. If there is a term that you prefer, simply substitute it in your mind whenever you read the word “God”. However, it really doesn’t matter what you call it as it comes from inside you. 

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We hope you enjoy The Crossroads “Life Tools” movie below.  Watch it every morning to get your day started!