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Reach the pinnacle of customer service by learning how to think and act like a concierge!

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Going Above and Beyond, is an Award-Winning Finalist in the National Best Books 2010 Awards.

   
   
   

 

Written by industry expert Katharine Giovanni, this extraordinary guide provides all the tools you need to create a successful concierge, lifestyle management, errand service or personal assistant company.

To read about The Concierge Manual, please click here to visit Katharine's other website - Triangle Concierge.