Bookstore

We accept Visa, Mastercard and Discover. To order our products on-line, simply click on the “Add to Cart” buttons next to each product, or you may call us at 631-267-4300 and we’ll take your order over the phone.

SHIPPING: All orders will be shipped out within 2-3 business days of ordering. Please remember that if you choose Express Mail option the post office does NOT always guarantee overnight delivery. According to the Post Office, Express Mail normally takes 1- 2 business days. Priority Mail takes 2-3 business days.

If you’re looking to learn the basics of thinking like a concierge to deliver great customer service, this straightforward, no-nonsense easy-to-read book is for you!” Tony Hsieh, CEO of Zappos.com

Going Above and Beyond

by Katharine Giovanni

Cover Price: $17.95
Our Price: $15.95

Going Above and Beyond is the winner of two national book awards including the National Best Books 2010 Awards and the Eric Hoffer Award. Reach the pinnacle of customer service by learning how to think and act like a concierge!

“Your Concierge Manual is fantastic. Thank you so much for writing it! I waited breathlessly for 3 weeks for it to get to Australia and I must have read it 4 times in the past week. It really confirms the direction I’m taking and is full of fantastic ideas. Thank you for being so willing to share your experience and knowledge.” Kate Gomsi, The 25h Hour

The Concierge Manual – Paperback

Revised Third Edition

Cover Price: $29.95
Our Price: $24.95

Written by industry expert Katharine Giovanni, this extraordinary guide provides all the tools you need to create a successful concierge, lifestyle management, errand service or personal assistant company.

The Concierge Manual - Now Available as an Ebook Download!

Revised Third Edition

Cover Price: $24.95
Our Price: $19.95

Once you purchase the E-book, the PDF will download to your computer.

God, is that you?

Our Price: $12.95

In her inspirational book, author Katharine Giovanni shows you how to tap into your intuitive side. Uplifting and anecdotal in nature, this non-denominational guide teaches people how to listen by offering examples of how to receive answers back in real words and sentences. It challenges people to listen to their inner voice in their everyday lives.

Outlining a simple, easy-to-learn technique, this book stresses that anyone can listen to their inner voice. For those seeking clear, understandable answers or the spiritually curious, this book offers real-world examples of how to have a more personal relationship with your inner voice.

Whether it’s your intuition or God, we all ask the question, God, Is that You?

Katharine is a contributing author to the following books:

101 Great Ways to Improve Your Life: Volume 3

By David Riklan

Do you want to know the secret to finding positive qualities in a negative world? Perhaps you want to learn how to meditate or focus your creativity. In Volume 3 of the 101 Great Ways to Improve Your Life series, Ken Blanchard, Les Brown, Mark Victor Hansen, Byron Katie and many other experts give you the tools to make a positive impact on your life. Everyone has the potential for happiness and success, and everyone has the power to make affirmative life changes. This book will inspire you to make those changes.

To get more information, or to purchase this incredible book, please go to:

http://www.1shoppingcart.com/app/?Clk=1803373