Testimonials

We actually have more as Katharine has been teaching and consulting for over 20 years… this is just a sample of the emails she has received over the years.

Please scroll all the way down to read testimonials about Katharine’s books!

Katharine was the epitome of professionalism with developing the course content to align with our culture of Love Promise and provided extremely relevant content to our class of Service Concierges. Her presentation style is timeless and she connected very well with 4 generations of service concierge’s. Raymond Smit, Subaru of America

Katharine’s concierge training was precisely what our staff needed to propel customer service in our organization to a whole new level. She provided highly-relatable content for our staff who vary in age from 16 – 60 years. Katharine was delightful to work with, amazingly intuitive, and met our tight timeline for production of the training modules. The training was an excellent investment that will stand the test of time. Linnet O’Hanlon, General Manager, Eugene Swim and Tennis Club

I picked up Katharine’s book “Going Above and Beyond” and when I got about half-way through I realized that all our associates needed to hear what Katharine has to say first hand. I sent an email asking for details for a speaking engagement. I was very impressed at the speed of the response and thankful that it was something we could work into our budget. We made the commitment to close our office, paying corporate and concierge staff for the day (and for replacement staff), to allow everyone to attend a one day seminar. We announced to our clients that we were devoting a day to learn how to improve our customer service.We had made a pledge not only to expand our concierge department, but to really strive to “reach the pinnacle of customer service”. I had high hopes for the presentation and I was not disappointed.Katharine was engaging; she made everyone feel comfortable, but at the same time she challenged us not only to step out of the box, but dare to genuinely excel in the customer service experience.This was not only important for our corporate staff (community managers, staff accountants, community assistants., etc.) but it formed the base for us to re-build our concierge department. There isn’t a day that goes past that I do not hear, “It is my pleasure” or that I am not saying this myself rather than responding with “thank you”.Katharine’s book is now “standard issue” and required reading. Kaye Youngren, CEO, Community Management, Inc., AAMC

I worked with Katharine Giovanni over a 7-month period on behalf of my company, Black Knight Security. We are a boutique provider of security officers and we were looking for a company with the experience in providing a training course for our security officers in a market that we would like to grow our business in. From the very beginning, Katharine had listened and understood the inner-working of our needs and provided a virtual solution within a couple of days. She was very patient with us and provided all the necessary changes we had asked her to. She provided a customized virtual training curriculum that we otherwise would not be able to find anywhere else. I looked everywhere on the internet and found nothing that would fit our needs. She literally hit it out of the ballpark for us! She was fantastic to work with and never hesitated to provide all that was needed in a timely fashion. I would absolutely recommend Katharine and her team for any of your hospitality/concierge needs there is no one who can do what she does with the level of experience she has. Thank you-It was our Pleasure Katharine! Sherri Angel, Black Knight Security

Concierge Class Graduates

We are a mid-size property management and real-estate investment company located in Chicago. We have grown exponentially over the past year and our staff was in need of some customer service training. We felt the best possible customer service experience would be from a concierge expert like Katharine and we were not disappointed! We elected to have Katharine come and do a one-day workshop with our entire staff. Katharine not only provided us with real applicable advice on how to provide the best possible customer service experience, even in the most stressful situations, but also inspired our staff to really embrace what it means to be a concierge. Our staff has since gone out of their way to be kind, polite, approachable and proactive when dealing with our customers. Katharine also inspired us as a company to continue the conversation through regularly scheduled all-staff meetings dedicated to customer service related topics. We’ve also hired a full-time concierge dedicated to facilitating communication with customers to ensure we continue to provide the best possible experience with our company! We are thankful to Katharine for helping us improve our business and our customers’ experience with us! Gwen Kaminskas, Westward Property Management

After reading Katharine’s two books, I connected with her for a free 15 min consultation. Then from there I enrolled for more with the monthly consulting program… and now I Just can’t get enough …Her advice and the amount of care that she is putting into my project is unreal! When in doubt, I send her a quick email and she replies at the speed of the light which is very convenient for my progress. I just love how Katharine has the ability to always convey that positive vibe and I highly recommend her services for your next project and she will definitely set you up for success! Ben Vaschetti, Maison Benjamin

“Just today I was thinking to myself that Katharine and Ron Giovanni deserve a lot of thanks for their years of being leaders in this industry. When I started my business years ago, you could count on one hand the number of Concierge businesses that were around. My source of learning was Triangle Concierge (now called The Giowell Group). I can still remember the nights we spent in hotel rooms in New York picking Katharine’s brain. She would come up to see her private consulting clients and would invite us to join her. We had circles back then so we huddled together while she taught us and encouraged us to bounce ideas off each other and encourage each other. Those circles have gone away it would seem, but we now have Social media and are still able to help and encourage each other. Other teaching groups have since come along and are doing a great job but we must never forget that Katharine and Ron are still here supporting us in all the ways that they can. May God continue to sustain you as you continue to give of yourselves in helping others to “think and grow rich”.  Aileen Young, Y2 Errand Service

“I’ve been working with Katharine since I formed Task Tamers, over 7 years ago. It has been well beyond worth the investment! I love working with her and the many other concierge members across the country. They have been an incredible resource and support. And many have become friends. We talk to each other regularly, give each other ‘head’s up’ on possible scams and refer to each other when needed. I can’t imagine starting and running a concierge service without having these incredible people and this organization in my corner! ”Christine Ketay, Task Tamers

This is EXACTLY what I just did after a heartwarming and amazing conversation with Katharine C. Giovanni . I feel brand new even after 14 years of running Consider It Done! She carefully listened and helped me pinpoint what excites me, what motivates me and what I need to do next. to succeed and to enjoy running my company again. I thought I was burning out but Katharine helped me to recognize that I just needed to tweak a few things and make new action plans. Then, over the next few days the phone started to ring again. Thank you so much, Katharine. I appreciate you! Sherri Durbin, owner Consider It Done!

“No matter what you had charged for our private session, the benefits and inspiration far outweighed the investment. I don’t know how to thank you except to excel to your level of service and happiness. You have definitely set us up for success! One of the very first things you said to us is and will be the thing I keep coming back to for years to come. You explained to us that we are already “successful” and your analogies to prove it really hit home. Having that paradigm means everything and it allows all else to flow from it. You are the best coach we could have asked for. Thank you!” Robert and Elizabeth, Cape Coral, FL

“I can’t say enough wonderful things about Katharine. I spent 20 years as an executive assistant in the legal and medical communities and finally decided that if I applied my educational and practical experience to building my own business I would be very successful. Well, fast forward almost two years and I am extremely happy to state that with Katharine’s incredible resources and a lot of tenacity, I have been able to achieve my dreams of business success. Your books, seminars and motivation are the main components necessary to succeed in our industry. Initially, I purchased another “concierge how to” book and was, fortunately, given your guide as a gift and I must admit it was one of the best gifts I have received. I will never be able to thank you enough for assisting me in achieving my dreams. With your leadership and resources, I know that ExecuStaff will continue to thrive. Anyone who is thinking of starting/expanding a concierge/virtual assisting business must take the time to study your methods. You have the proven skill set to put anyone considering joining this industry on the path to success. Katharine proves that even in our current economy, our services are not only needed but absolutely necessary and welcome. Thank you Katharine for making ExecuStaff the success it is today!!! You are an undeniable asset to our industry. Keep up the great work. We wouldn’t be where we are today without your leadership.” Jacqueline Butler, ExecuStaff Concierge Services, LLC

“It was an absolute pleasure meeting you. Your knowledge and guidance has opened my eyes to the concierge industry. Your training was a wealth of knowledge and I am glad to have been able to participate. You are a true industry leader and I plan to take the information I learned from your class to take me to the next level in my current position. After your class, I updated my job description and saw my full potential as an Executive Assistant/ Personal Assistant/Corporate Concierge/ soon to be office manager. I will wear many hats in this company but I am up for the challenge. I submitted this to my supervisor as an update to my review and I hope they will also see my true potential. Thank you again for the wonderful class. Let’s keep in touch.” Christina Honda

Thank you for taking the time to speak with me yesterday…  Needless to say, my head is spinning. I cannot tell you how much it meant to me for you to take the time.  I consider you, as I’m sure many do, to be the Concierge Guru and I was not disappointed.  An amazing conversation…  It has been a long time since I had an exchange of ideas, burst of creativity and an out-of-the-box discussion.  I realized how very much I miss it…Thank you! I have a lot to do, and couldn’t be happier about that…in many ways you are the therapy I needed, and I am grateful.  I will stay in touch and let you know how it goes… Again, my sincerest appreciation! Alison

I wanted to write a testimonial about the Concierge Class that I took. First I purchased “The Concierge Manual” and read it twice, loved all the information and knowledge that you shared through all your experience. Then I decided to take the course. I really enjoyed the class’ sessions, it was easy to listen to and follow. I also love that all the sessions are there for my reference for 90 days. You give great advice and made me realize that I can do this! I’m in the process of forming my concierge business and I can’t wait to launch it soon! Thank you so much for sharing your knowledge, courage and wisdom!” Galina Nemtsov

My phone call with Katharine absolutely changed my outlook. I went into the call needing advice, help, a sign, anything about how to keep my company going and alive. Katharine did all that and more. I feel confident now that I can build sales and revenue, and absolutely succeed in the Boston area. It’ll be clear to anyone who talks to Katharine that she absolutely is a humorous, kind, personable, and helpful individual who truly knows what she’s talking about. Immediately after our coaching call, I messaged my 5 closest supporters and told them how rejuvenated and empowered I felt. I can’t recommend her time and coaching enough. Rebekah Barr

My experience with Katharine Giovanni has been very refreshing and reassuring. Becoming a business owner or doing anything on my own is intimidating. Often times I get nervous and tuck my tail when it’s time to arrive. I loose focus and second guess myself A LOT feeling like I have no clue of what I’m doing. Having Mrs. Giovanni as a coach and mentor has helped me tremendously. She holds my hand when I’m scared. She lets me know that I am not alone. She’s extremely helpful in giving me direction on what’s next and very good at reminding me why I got started in the first place. Without her, I don’t think I would have ever launched any business. Courtney Batte

A little over 2 weeks ago, and seemingly out of nowhere, I came across Katharine Giovanni! I had been looking for the next chapter in my career path that would use my experience, talents, gifts, purpose and passion to give me the flexibility, profitability and creativity that I now can invest myself in. From one email my life changed! Katharine Giovanni called within the same hour I reached out. WOW, who does that anymore? From our first conversation I knew that Katharine Giovanni was someone that I wanted to align myself with. As you all may know, her promptness is basically unheard of. I had expected to have to wait possibly for several days and then to expected to have a very dry conversation with scripted yes and no answers. Instead I spoke to someone who was bubbly and kind and supportive and engaging and enthusiastic and made me feel that I had hit the right place at the right time. Her encouragement made me take her full concierge course because I believe I have come across the Best! I signed up immediately and within 11 hours had worked through all modules receiving a grade of 90 and was certified. Most importantly I received what I know will be continued support, encouragement, direction and a clear path working with talented people who took the steps to serve their communities and fulfill their purpose! AnneMarie Wallace

I wanted to make changes in my business, but wasn’t sure what changes. A colleague suggested that I speak with Katharine. Within moments, I was very impressed. She had spent time researching me and my business.  Katharine’s years of consulting/mentoring experience combined with her insight gave me fresh ideas for my business and goals. Claudia Virga

I can’t say enough about “The Ultimate Path to Forgiveness – Unlocking Your Power” by Katharine Giovanni. This book has truly transformed my perspective on forgiveness in a profound way. What sets it apart is the author’s unique approach that makes forgiveness accessible and achievable for everyone. I’ve personally applied the techniques and insights from this book in my own life, and I can verify that they work. Until I worked with Katharine, I didn’t even think forgiveness was possible. This book is a powerful guide that will help you unlock the transformative power of forgiveness, and I highly recommend it to anyone seeking to heal and find peace in their lives. Susan Fitzell, Consultant, Author, Trainer & Speaker

“This book is a game changer. I recommend it to anyone who is ready to face unknown (and known) trauma, or those moments where we sit and take a personal assessment of ourselves, wondering why we operate in way that’s puzzling. This book will change your life.” Courtney Batte

I have just begun my forgiveness journey. Katharine’s help with the process has allowed me to finally begin accepting parts of who I am and embracing the fact that, where I come from does not define where I am going. Forgiveness is a critical part of this journey and I am blessed to have Katharine on my side for the trip. Through this book you, too, can enjoy Katharine’s wisdom and energy. Pick it up today and do the exercises with conviction! Jeffery Sullivan, Director, Sixth Sense Paranormal Investigations, San Antonio, TX

If you’re looking to learn the basics of thinking like a concierge to deliver great customer service, this straightforward, no-nonsense easy-to-read book is for you! Tony Hsieh, CEO, Zappos

“I just finished reading your book “Going Above and Beyond” and wanted to let you know WOW! It was terrific! You have packed lots of great information in it. I wish this was required reading for high school students everywhere to teach them how to conduct themselves as the enter the adult world, no matter what field they ultimately end up in. You nailed it.” Nicole Riembauer

“Just wanted to let you know that i bought your book here in the UK “The Concierge Manual” it changed my life. In my life i was trying many different businesses, with variable results. Your book made me realize the skills i really possess, that was in the first few pages. I was doing lots of positive thinking, audio listening, writing notes & learning about the “The Law Of Attraction” it really works, because it led me to your book & that is no coincidence. The book arms you with a barrel of information, which can go unnoticed by the conscious mind. But reading the book reprogrammed my subconscious mind so deeply that i become aware of the unnoticeable. I have not launched the business yet, as i am still building the roots & building my website. I am following your instructions from the book. I cannot even think of a price to put on the book, because it’s an industry that is still a mystery to many people so the information is small. The book is really a classic book, one that guides you to be yourself & create your own ideas. Thank you Katherine for writing the book, you have played a role in my life development & my contribution to the universe. I can extend my value further than i even realize. Sending you blessings & love for your life.” Lee Webbe

“Just a short note to tell you how much I enjoyed reading your book “The Concierge Manual”. I am on vacation in Ellicottville N.Y. and I started to read your book on Sunday evening. I completed your book, front to back in only two days. Katharine, your book is by far the only book that I have read cover to cover with the exception of the Bible. Your style of writing made me feel like you were in the room talking to me. I am now in the process of reading your book again so that I can implement your advice and techniques into my business plan.” Scott Davis

“I read your book from cover to cover and thoroughly enjoyed it. You have done a magnificent job highlighting all the ins and outs of this business.” Grace, North Carolina

“Really want to thank God for choosing you to be the forerunner in the concierge business. The information that you have in your book was so helpful. I was able to focus and get a better insight on the business by following the guidelines that you set in place.” Christopher, Nashville, TN

“I read your book and found it very insightful, educational, and instructional. It played a tremendous role in laying down some of the ground work and planning for our “soon to be launched” endeavor. Thanks again!” Bernard, New York

“I have recently ordered your Concierge Manual and am learning so much, which is extremely informative and more useful than I could have hoped. Thank you sharing your expertise with the rest of us. You are certainly a role model and mentor to this new growing field. Thank you!” Jennifer, Florida

“I received my manual—and I am well pleased! It is full of vital information, some things I never considered or thought of. Thank you again for writing such a well informed manual.” Joyce, California

“Purchasing your manual has been by far the best investment we have made into our business! Thank you so much for the invaluable information and all the support you have given us! It is nice to know there still is service after the sale.” Steven, Ohio

Katharine says, “The trick to creating a successful life is to get back up after you fall.” In this honest book (part memoir, part self-help), Katharine shares the story of her own banana peel fields – the biggest one being a stage 3 breast cancer diagnosis followed by two years of treatments including 6 surgeries and 455 days of chemo and radiation. Instead of getting angry and giving up, Katharine decides to fight for life with grace and positivity. As a cancer survivor, she shares some important tips and tools with readers including a positive life song playlist, a chapter on healthy eating, a chapter with 33 tips to stay positive for when the … hits the fan, and a 21-day challenge program with exercises and worksheets to help live a life of going above and beyond. The book also includes pieces of writing by her two sons and husband, offering the perspective of the caregiver. Though this book will most certainly be invaluable to those who have received a cancer diagnosis, it is also for anyone who is going through any life challenges and would like to see things in a different way. Millen Livis, Coach, Entrepreneur, Author

“‘Rainbows and Banana Peels: Surviving Life’s Knocks with Grace’ speaks of Katharine’s life journey through the highest of peaks and the deepest of valleys, detailing her tough upbringing, rising to professional success, and then facing the greatest health scare of her life. Her story is raw with emotion and as real as it gets, but the central message is one of hope and staying positive no matter how many banana peels one encounters, and not to wallow in despair but turn ‘scars to stars.’” Susan Ho, owner/founder of Good Neighbor Concierge, Boston, MA

“Every cancer survivor thinks about how they would like to tell their story to help the next person maneuver through the cancer minefield but few of us can put the feelings and the words together. Katharine’s story shows us that our past is not our destination. Her account of the journey from her familial banana peel field through the unimaginable diagnosis of breast cancer is an inspiring roadmap that gives all of us the tools to survive.” Jackie Farley, Professor of Women’s Studies at the University of Oklahoma, Motivational Speaker, and C.E.O. of Wise Women Incorporated

“I enjoyed “Rainbows and Banana Peels”. Katharine is so candid about her life, her struggles and her journey with cancer. She details how she got through it and came out on the other side a survivor and a fighter. Her positivity is infectious! A must read for everyone no matter what your obstacle. Inspiring!” Arlene Brunn, West Houston Errand Service, Houston, TX

“Just finished reading Rainbows and Banana Peels, I loved it! I could totally relate to finding the purpose and growing stronger while in the fields rather than dwelling on how bad it is. Although I am not a cancer victim, I thoroughly enjoyed it and I have many friends and family I want to refer this book for their own happiness and purpose…they are also not cancer victims. I have been working on eating clean for sometime now, I do have my slips…I am starting my workbook and am grateful you gave me this vehicle to recognize how I can make changes in my body, mind and spirit! Thanks Katharine!” Jeanine Cochrane, Task Away Concierge

“I absolutely LOVED your book and I wasn’t able to put it down! It was so captivating and really held my attention and many moments pulled my heart strings and made me tear up. You were so REAL and that was really portrayed through this book. I really felt like we were at the table sharing a cup of coffee and you were opening up your life to me in hopes that I could learn from your experiences – both good and bad. No matter what we go through we almost always learn from it.” Maryann, Hoboken, NJ

“I finished reading your new book. Very good!!!! Direct, honest, and to the point! It brought back a lot of good reminders for me that I needed to hear again about being positive. It helped me to realize how negative I have become over the past seven months while dealing with the events that have been and are happening in my life. I am working to get back to my more positive self. Thank you my friend!” Donna, North Carolina

“The book is fabulous! Thank You so much for writing such a book!” Catherine M. Cadieux

“It is difficult to stay positive with all the activity and stress we face daily. Developing a daily gratitude routine and remembering your own angels has helped me. I rarely get through the day as I plan and hope, but I do my best and forgive myself. Read the book and work the program. Every tool you can use lifts you a little more. We are all works in progress. Thanks for the help and support in keeping positive!” Kathleen, Brewster, Massachusetts

“It was a great read. Think you will help a lot of people with this book project. Nicely done.” Dr. Karl Schwarz, MD

“What a compelling, beautifully and gracefully written memoir! Giovanni models fearlessness in the face of adversity with such powerful energy, one can only have belief that anything is possible. With compassion and humor, Giovanni provides knowledge and skills to realize that we, too, can become unstoppable. An utterly inspiring book!” Debbie Leoni, Professional Speaker and Fearless Coach

To be honest, there’s no going back after meeting with Katharine. And it’s all for the better. As an empath there are a number of things I have keyed in on over the years, but with her guidance not only have I learned more about myself, but also the tools that were absolutely crucial in my path going forward. Katharine is truly gifted, and I cannot recommend her any more highly. If you’ve found this site, it’s for a reason. You owe it to yourself, your whole self, to speak with her. Kelly

This book is exactly what I needed to read at this point in my life. It gives practical tools to help you deal with and overcome your anger, bitterness, past trauma and finding joy in the everyday. Most of us move through life just to survive. This book is helping me thrive, learn how to ask my angels to reveal the answers in the way they know I can receive it and trust that little birdie, my gut, to lead the way. Thank you Katharine for an amazing book that I literally stopped what I was doing to answer the prompts and get on with the best of the rest of my life! Precious L. Williams

Katharine’s conversational tone throughout her story is so refreshing, I sat down and read the entire book in one sitting. The Little Bird On My Shoulder gives you so many tips and suggestions on how to listen to your intuition, I wish I would have this book in my hands a few years ago! Katharine’s voice allow you to relate because you instantly feel like you know her and when she tells you “You Got This”, you believe her! She is honest about her own bumps on the road of life because we all have them. Thank you, Katharine for sharing your gift with the world. What an inspiration you are! If you want to start taking steps to guide your life in a new direction, you must read this book. – Jennifer M. Alemany, Author, Speaker, Mentor

I couldn’t put it down! Your stories were fascinating, the tips were excellent, and the exercises were very helpful. Congratulations on writing and publishing a much-needed example and resource to help others trust and utilize their intuition more! Sandy Geroux, M.S., award-winning and motivational leadership speaker, trainer and author

As a paranormal investigator and student of the metaphysical for over 20 years, the concepts of intuition, inner voice, etc. are something that I have struggled with and embraced, in equal measure. I believe strongly that we all have the ability to “intuit” when we take the time to listen. In this book, Katharine Giovanni uses stories from her own life experience to simply, and matter-of-factly, explain the concepts and implementation of the intuition that we all possess. The Little Bird on My Shoulder is the treasure in a sea of elaborate and flowery prose related to this topic. Katharine’s stories support her points in a way that was, for me, a joy to read. I really enjoyed it. If you are curious about, or doubt, the guidance you receive, this is a must-read. Jeffery Sullivan, Director, Sixth Sense Paranormal Investigations, San Antonio, TX

One of the things that I love about Katharine Giovanni’s writing is her straightforward, easygoing approach. I feel like she’s talking to me as I’m reading the book. She combines her personal stories and wit to explain how we all can access our intuition. Rather than keeping this wisdom a mysterious secret, she shares exercises in the back of the book so we can DIY! She wants her readers to know how to help themselves by using intuition. I believe that everyone, even the skeptics, can gain value reading this book. I highly recommend it. Susan Fitzell, Consultant, Author, Trainer & Speaker, www.SusanFitzell.com

Wondering about your gut feeling? We all have it – and often ignore it. If you are ready to release your intuition and discover how it can protest you all your live, you must read “Little Bird on Your Shoulder”. Ms. Giovanni’s latest book is a delight to read – well written, filled with heart-warming stories, and important take-aways. Read, enjoy, and learn how to listen your own little bird – I know I did because of Ms. Giovanni’s book! Kinetic Katie

This little book is a must-read for everyone looking to expand their horizons or understand the universe more clearly. Katharine explains through story and offers some exercises to help you find and listen to your intuition. J.D. Sullivan