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TOPICS
Above and Beyond Service -
Learning How To act and think
like a Concierge!TM
Corporate Consulting Program
The Concierge Seminar
Growing your Business from the
Inside Out
I just wanted to take a moment to
thank you for a job well
done. You’re not just obviously
an expert in your field, but you are
also very warm, honest, sincere and
humorous individual that the
students in the Concierge and
Customer Service Training classes
could all relate to, and because of
that there was no hesitation on the
student’s part to openly
participate, which helped make these
classes such a success. The training
sharpened our employee’s current
skills and also taught them new and
improved ways of performing their
jobs, which lends itself to better
customer service, and which
ultimately will aid in
distinguishing our Company from our
competitors. Thanks again for
everything.
Kenneth C. Stuke, PHR, Vice
President of Human Resources,
Cammeby’s Management Company, LLC,
Fresh Meadows, NY
TOPIC DESCRIPTIONS
Above and Beyond Service -
Learning How To act and think like a Concierge!TM
Can be
delivered as a full or half
day program
Helping your staff act like a
concierge for top customer
service.
We understand that new employees
do not walk through the door and
instantly have the skills to do
their new job and deliver
extraordinary customer service.
Nor can you expect them to
instantly transform themselves
into concierge overnight! But
with so much competition
throughout the world, the fact
remains, it’s important to make
sure your people always provide
the highest level of service.
 That’s where Triangle Concierge
comes in. Katharine teaches people to
have the core beliefs and values
that lead to extraordinary
customer service. Triangle’s
customer service programs train
your employees to act and think
like a concierge when they are
working with customers.
Our popular program that will
take your company's customer
service to the next level! When
someone thinks about a
concierge, you automatically
assume that they will provide
you with over-the-top customer
service and will treat your
customers like royalty. We'll
teach you how.
They will learn about ...
-
Inside (office) and Outside
(client) customer service
and etiquette
-
How important image is
including your appearance,
manners and even the way you
speak.
-
International Protocol and
Gestures
-
What to do (and not do) at
your desk
-
How to treat a customer and
when to offer assistance
-
Your overall attitude and
how to present a positive
one to clients
-
Communications Skills -
telephone and email
etiquette
-
From the correct way to
shake hands to customer
service skills, we’ll show
your staff how to act like a
true concierge!
-
And More!
You don't necessarily have to be
a concierge ... you just need to
act like one so that you can
provide five star customer
service to your cl
Corporate Consulting Program
(Normally a full day
program, and longer
depending on your needs)
Keeping your employees and/or
clients happy — and your company
strong.
Wouldn’t it be great if all of
your employees came to work
every day on time, with a song in
their hearts and an
overriding desire to exceed your
company’s every expectation? In
a competitive job market,
“work-life balance” is the
buzz — and employee burnout
the norm. That’s why more
companies are setting themselves
apart, and boosting employee
retention, through a valuable
workplace benefit: concierge
services. Imagine how much more
productive your employees would
be with an errand runner to pick
up their dry cleaning or
prescriptions, wait on their
behalf for the home repairman,
and attend to a host of other
necessary , but time-consuming
tasks that cut into their
precious free time and work
productivity.
Imagine offering this cutting
edge service to give you an edge
on your competition
Perhaps you want to create a new
concierge department as an
additional revenue source, or
you simply wish to offer it as a
benefit to your employees and/or
clients. Whether you are a
corporation, hospital,
association, financial
institution or real estate
property, we can help.
 Taught on and off site by
best-selling author and
international concierge training
expert
Katharine Giovanni,
our information-packed In-House
Concierge Program teaches you
everything you need to know to
create an in-house concierge
department. Through personalized
attention, we will answer all
your questions, give you the
tools you need to develop
pricing, and help you figure out
what services to offer.
Some of the topics that
Katharine can talk about in your
private session include ...
-
An overview of the Concierge
Business
-
What skills do I need to be
a successful concierge?
-
Legal Issues, contracts,
Insurance
-
Your company's documentation
-
What are the expenses going
to be?
-
Set up your Services - a
step by step guide on
exactly what you should
provide, how to set it up
and the logistics behind it
all.
-
Everything you ever wanted
to know about Setting your
Fees
-
What services are you going
to provide?
-
How are the employees and
clients going to pay for the
service? Should they?
-
Making the department
cost-effective
-
Your Staff – how to set it
all up
-
PR and the Media
-
International Protocol
-
Customer Service
-
Sales and Marketing
-
Plus we’ll teach you how to
ACT and THINK like a
concierge!
The Concierge
Seminar
Usually delivered as a full day program. Katharine can also deliver it as a half day program as necessary. Completely customizable.
Take your life and/or business to the next level and start your own successful concierge and/or Lifestyle Management service! Our training will help get you started FAST.
 This fun and interactive workshop will teach you how to meet your goals and dreams fast, and will show you how to manifest more money and abundance! Watch your new company just soar to the top!!! This workshop, considered by many to be the best in the industry, will eliminate the guesswork and will provide you with all the information you need to get your company off the ground fast.
Triangle Concierge has been training concierge since 1998. Our acclaimed intensive training programs and services have been put to the test, and they work. We are one of the oldest concierge consulting companies in the U.S. and were actually the first company in the world to completely devote itself to training and informational services.
For those of you who are serious about meeting your life goals and dreams FAST, this is a workshop that you simply cannot afford to miss.
For more information on the concierge workshop, or to find out how to set
up your own concierge
service (or department) please visit my other website at
www.triangleconcierge.com
Growing your Business from the Inside Out
Delivered as a half
day program
Learn how to access the files of
your mind so that you can
download the answers to all your
business needs. Join Katharine
Giovanni in this incredible
session where she will show you
how to grow your business from
the inside out! Change the
inside and your world will
change on the outside. The
outside reflects what is going
on in the inside.
During this workshop, Katharine
will talk about …
-
Katharine Giovanni's 7-step formula to success
-
The new business paradigm
-
Self-talk … how you talk to yourself directly affects how you talk
to your customers
-
Business goals … worded correctly and your sales can increase fast
-
Intuition - learning how to trust it and listen to it.
Katharine will also talk about
forgiveness. Forgiveness is the
key to business success and will
raise your bottom line. It’s
hard to move forward when you’re
constantly looking back.
Forgiveness is freedom and is
one of the most successful
business tools in the world
today. Studies indicate that
forgiveness makes us healthier,
and can make staff stronger by
providing them with healthier
relationships with their
clients, colleagues and
contacts. It goes without saying
that customers won’t do business
with you if they suspect turmoil
within your company, they’ll
just go elsewhere. Plus your
staff can’t do their best if
they are irritated at themselves
or mad at someone else.
Katharine will show you how to
solve these issues.
You have to move beyond the
traditional way of doing things.
You must begin to think higher
and farther!!! If you want your
company to rise about the rest …
then you must market within
first, then clients will be
running to your door!
Katharine's incredible 7-Step
Formula will help your company
soar to the top.
"No matter what
you had charged for our
workshop, the benefits
and inspiration far
outweighed the
investment. I don't know
how to thank you except
to excel to your level
of service and
happiness. You have
definitely set us up for
success! One of the very
first things you said to
us is and will be the
thing I keep coming back
to for years to come.
You explained to us that
we are already
"successful" and your
analogies to prove it
really hit home. Having
that paradigm means
everything and it allows
all else to flow from
it. You are the best
coach we could have
asked for. Thank you! Robert and Elizabeth Sciolino, Cape Coral, FL
I have just completed
the Quick Start program
with Katharine Giovanni
from Triangle Concierge
and it was much, much
more than I expected.
Katharine is a true
professional and
incredibly knowledgeable
about the concierge
industry. She has this
intuitive way of
directing your ideas to
develop a sound business
concept that fits your
personal desires and
goals, furthermore the
material provided
outlines all that is
needed to structure your
business. When I
arrived I had a number
of scattered ideas and
feelings about starting
my business, throughout
the day Katharine
managed to take my ideas
and encapsulate concise
and exciting options
available. As well as
providing sound business
advice, Katharine also
provided genuine support
and guidance to help me
believe in myself. The
Quick Start Program is a
great investment to
anyone seeking to start
a new business, and or
to enhance their current
business. The whole
experience was inspiring
and powerful, it has
enriched my professional
life and gave me the
courage to pursue my
passion. Thank you,
Katharine! Denise BW Christopher, Just Breathe, A Travel Lifestyle Concierge Company, Calgary, Alberta, Canada
Katharine will teach a lecture or workshop for groups of any size.
If you would like to book Katharine for a workshop or lecture, please email her at
kgiovanni@triangleconcierge.com,
or you may call her at 919-453-2850
She can also be reached via her office at ...
Triangle Concierge, Inc.
3650 Rogers Road, #328
Wake Forest, NC 27587
Telephone: 919-794-4424
Fax:
866-808-2851
Please visit Katharine's other website at ...
www.triangleconcierge.com
To read comments
about Katharine --- please click here
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