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To download Katharine's One Sheet,
please
click here
Katharine can deliver keynote
presentations, breakout sessions
and full and half day programs.
She has
business clientele from across
the country and around the
world. They range from start-ups
to large, nationally known
corporations. They are companies
that recognize the value of
treating their clients with
respect and giving them
unparalleled customer service.
Katharine has
instructed management and
employees at hotels; hospitals
and health care centers; real
estate management companies;
private communities; travel
agencies; and national retail
chains. She provides
cross-training for front desk
personnel, doormen, security
officers, and phone banks. These
businesses have learned the
value of taking their customer
service to the next level.
Katharine
shares her insight and expertise
to help you grow your business,
maintain customers, and attract
new ones.
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Interview and
Speaking Topics Include....
-
The Craziest
Concierge Stories... I Can
Share
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Customer
Service: Nightmares and
Dreams
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Spectacular
Customer Service: It Does
Exist
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Concierge
Industry History and Impact
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Concierge
Training and Cross-Training
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Concierge start-up
Consulting
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Above and
Beyond Service - Learning
How To Think and Act Like a
Concierge!™
Katharine also
offers the following...
-
The
Concierge Seminar™
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Corporate
Consulting
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Motivational Seminars
-
Private
Consultations
To read about what people are saying
click here
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