Home | Contact Us
  About Katharine Speaking Topics Her Books

TV / Radio

Free Articles Bookstore Endorsements
     
     
  Our information packed e-zine!  Click here to read more
     
 

Are you a member of the press?
Just click here to visit our press room.

 

 

Speaking Topics

 

Katharine can deliver keynote presentations, breakout sessions and full and half day programs. Topics include concierge training, customer service, corporate consulting and motivational workshops.

Please click here for pricing.

To book Katharine for your next event, please contact her office at 919-453-2850, or via email at kgiovanni@triangleconcierge.com

   
To see a list of dates when Katharine will be teaching public workshops, please visit http://www.triangleconcierge.com/training-workshop-calendar.html

To read about what people are saying click here

TOPICS

Above and Beyond Service - Learning How To act and think like a Concierge!TM

Corporate Consulting Program

The Concierge Seminar

Growing your Business from the Inside Out

I just wanted to take a moment to thank you for a job well done. You’re not just obviously an expert in your field, but you are also very warm, honest, sincere and humorous individual that the students in the Concierge and Customer Service Training classes could all relate to, and because of that there was no hesitation on the student’s part to openly participate, which helped make these classes such a success. The training sharpened our employee’s current skills and also taught them new and improved ways of performing their jobs, which lends itself to better customer service, and which ultimately will aid in distinguishing our Company from our competitors. Thanks again for everything. Kenneth C. Stuke, PHR, Vice President of Human Resources, Cammeby’s Management Company, LLC, Fresh Meadows, NY

TOPIC DESCRIPTIONS

Above and Beyond Service - Learning How To act and think like a Concierge!TM

Can be delivered as a full or half day program

Helping your staff act like a concierge for top customer service.

We understand that new employees do not walk through the door and instantly have the skills to do their new job and deliver extraordinary customer service. Nor can you expect them to instantly transform themselves into concierge overnight! But with so much competition throughout the world, the fact remains, it’s important to make sure your people always provide the highest level of service.

That’s where Triangle Concierge comes in. Katharine teaches people to have the core beliefs and values that lead to extraordinary customer service. Triangle’s customer service programs train your employees to act and think like a concierge when they are working with customers.

Our popular program that will take your company's customer service to the next level!  When someone thinks about a concierge, you automatically assume that they will provide you with over-the-top customer service and will treat your customers like royalty. We'll teach you how.  

They will learn about ...

  • Inside (office) and Outside (client) customer service and etiquette
  • How important image is including your appearance, manners and even the way you speak.
  • International Protocol and Gestures
  • What to do (and not do) at your desk
  • How to treat a customer and when to offer assistance
  • Your overall attitude and how to present a positive one to clients
  • Communications Skills - telephone and email etiquette
  • From the correct way to shake hands to customer service skills, we’ll show your staff how to act like a true concierge! 
  • And More!

You don't necessarily have to be a concierge ... you just need to act like one so that you can provide five star customer service to your cl

 

Corporate Consulting Program
(Normally a full day program, and longer depending on your needs)

Keeping your employees and/or clients happy — and your company strong.

Wouldn’t it be great if all of your employees came to work every day on time, with a song in their hearts and an overriding desire to exceed your company’s every expectation? In a competitive job market, “work-life balance” is the buzz — and employee burnout the norm. That’s why more companies are setting themselves apart, and boosting employee retention, through a valuable workplace benefit: concierge services. Imagine how much more productive your employees would be with an errand runner to pick up their dry cleaning or prescriptions, wait on their behalf for the home repairman, and attend to a host of other necessary , but time-consuming  tasks that cut into their precious free time and work productivity.

Imagine offering this cutting edge service to give you an edge on your competition

Perhaps you want to create a new concierge department as an additional revenue source, or you simply wish to offer it as a benefit to your employees and/or clients. Whether you are a corporation, hospital, association, financial institution or real estate property, we can help.

Taught on and off site by best-selling author and international concierge training expert Katharine Giovanni, our information-packed In-House Concierge Program teaches you everything you need to know to create an in-house concierge department. Through personalized attention, we will answer all your questions, give you the tools you need to develop pricing, and help you figure out what services to offer.

Some of the topics that Katharine can talk about in your private session include ...

  • An overview of the Concierge Business

  • What skills do I need to be a successful concierge?

  • Legal Issues, contracts, Insurance

  • Your company's documentation

  • What are the expenses going to be?

  • Set up your Services - a step by step guide on exactly what you should provide, how to set it up and the logistics behind it  all.

  • Everything you ever wanted to know about Setting your Fees

  • What services are you going to provide?

  • How are the employees and clients going to pay for the service? Should they?

  • Making the department cost-effective

  • Your Staff – how to set it all up

  • PR and the Media

  • International Protocol

  • Customer Service

  • Sales and Marketing

  • Plus we’ll teach you how to ACT and THINK like a concierge!

 

The Concierge Seminar
Usually delivered as a full day program. Katharine can also deliver it as a half day program as necessary. Completely customizable.

Take your life and/or business to the next level and start your own successful concierge and/or Lifestyle Management service! Our training will help get you started FAST.

This fun and interactive workshop will teach you how to meet your goals and dreams fast, and will show you how to manifest more money and abundance! Watch your new company just soar to the top!!! This workshop, considered by many to be the best in the industry, will eliminate the guesswork and will provide you with all the information you need to get your company off the ground fast.

Triangle Concierge has been training concierge since 1998. Our acclaimed intensive training programs and services have been put to the test, and they work. We are one of the oldest concierge consulting companies in the U.S. and were actually the first company in the world to completely devote itself to training and informational services.

For those of you who are serious about meeting your life goals and dreams FAST, this is a workshop that you simply cannot afford to miss.

For more information on the concierge workshop, or to find out how to set up your own concierge service (or department) please visit my other website at www.triangleconcierge.com

Growing your Business from the Inside Out
Delivered as a half day program

Learn how to access the files of your mind so that you can download the answers to all your business needs. Join Katharine Giovanni in this incredible session where she will show you how to grow your business from the inside out!  Change the inside and your world will change on the outside. The outside reflects what is going on in the inside.

During this workshop, Katharine will talk about …

  1. Katharine Giovanni's 7-step formula to success

  2. The new business paradigm

  3. Self-talk … how you talk to yourself directly affects how you talk to your customers

  4. Business goals … worded correctly and your sales can increase fast

  5. Intuition - learning how to trust it and listen to it.

Katharine will also talk about forgiveness. Forgiveness is the key to business success and will raise your bottom line. It’s hard to move forward when you’re constantly looking back. Forgiveness is freedom and is one of the most successful business tools in the world today. Studies indicate that forgiveness makes us healthier, and can make staff stronger by providing them with healthier relationships with their clients, colleagues and contacts. It goes without saying that customers won’t do business with you if they suspect turmoil within your company, they’ll just go elsewhere. Plus your staff can’t do their best if they are irritated at themselves or mad at someone else. Katharine will show you how to solve these issues.

You have to move beyond the traditional way of doing things. You must begin to think higher and farther!!!  If you want your company to rise about the rest … then you must market within first, then clients will be running to your door!  Katharine's incredible 7-Step Formula will help your company soar to the top.

 

"No matter what you had charged for our workshop, the benefits and inspiration far outweighed the investment. I don't know how to thank you except to excel to your level of service and happiness. You have definitely set us up for success! One of the very first things you said to us is and will be the thing I keep coming back to for years to come. You explained to us that we are already "successful" and your analogies to prove it really hit home. Having that paradigm means everything and it allows all else to flow from it. You are the best coach we could have asked for. Thank you! Robert and Elizabeth Sciolino, Cape Coral, FL

I have just completed the Quick Start program with Katharine Giovanni from Triangle Concierge and it was much, much more than I expected. Katharine is a true professional and incredibly knowledgeable about the concierge industry. She has this intuitive way of directing your ideas to develop a sound business concept that fits your personal desires and goals, furthermore the material provided outlines all that is needed to structure your business.  When I arrived I had a number of scattered ideas and feelings about starting my business, throughout the day Katharine managed to take my ideas and encapsulate concise and exciting options available. As well as providing sound business advice, Katharine also provided genuine support and guidance to help me believe in myself.  The Quick Start Program is a great investment to anyone seeking to start a new business, and or to enhance their current business. The whole experience was inspiring and powerful, it has enriched my professional life and gave me the courage to pursue my passion.  Thank you, Katharine!  Denise BW Christopher, Just Breathe, A Travel Lifestyle Concierge Company, Calgary, Alberta, Canada

Katharine will teach a lecture or workshop for groups of any size.

If you would like to book Katharine for a workshop or lecture, please email her at kgiovanni@triangleconcierge.com, or you may call her at 919-453-2850

She can also be reached via her office at ...

 
Triangle Concierge, Inc.
3650 Rogers Road, #328
Wake Forest, NC 27587
Telephone: 919-794-4424
Fax: 866-808-2851

 

Please visit Katharine's other website at ... www.triangleconcierge.com

To read comments about Katharine --- please click here